{"custom_content": {"locator": {"default": {"form_fields": [{"name": "order_number", "label": "Order Number", "placeholder": "Ex. EBG36123456"}]}}, "assets": [{"type": "stylesheet", "href": "https://linc-campaign-media.s3.amazonaws.com/samsonite/2024-03-08/Samsonite-brand-fonts.css"}], "return": {"comments_enabled": true, "show_reprint_label_buttons": true}, "tracking": {"message_us": {"external_message_us_link": "https://www.ebags.com/contact-us", "disable_message_brand": false, "disable_message_carrier": false}, "status": {"legacy_widget": {"enabled": false}}, "rating": {"disabled": false, "icon_type": "face"}}, "optin_widget": {"sms": {"disabled": false}, "messenger": {"plugin_type": "button"}}, "favicon_url": "https://cdn-fsly.yottaa.net/54636bb786305e35ea00040e/www.ebags.com/v~4b.690/on/demandware.static/Sites-ebags-Site/-/default/dw64e3e2c6/images/favicon.ico?yocs=4t_", "header_links": [{"url": "https://www.ebags.com/backpacks/", "text": "BACKPACKS", "image_url": "", "sub_tabs": []}, {"url": "https://www.ebags.com/bags/", "text": "BAGS", "image_url": "", "sub_tabs": []}, {"url": "https://www.ebags.com/luggage/", "text": "LUGGAGE", "image_url": "", "sub_tabs": []}, {"url": "https://www.ebags.com/accessories/", "text": "ACCESSORIES", "image_url": "", "sub_tabs": []}, {"url": "https://www.ebags.com/sale/", "text": "SALE", "image_url": "", "sub_tabs": []}]}, "custom_styles": {"header": {"fontWeight": "normal", "color": "#5f739f"}, "button": {"borderRadius": "4px", "marginBottom": "0px", "padding": "6px 12px", "fontSize": "13px", "backgroundColor": "${fontColor}", "lineHeight": "1.42", "textTransform": "capitalize", "border": "1px solid transparent;", "fontFamily": "\"Mona Sans Wide\", sans-serif"}, "_variables": {"textStyle": "\"Open Sans\",Arial,sans-serif", "themePrimary": "#08439C", "fontColor": "#0d0b0a"}, "page": {"fontFamily": "\"Mona Sans\", sans-serif"}, "submit_button": {"backgroundColor": "#679300", "borderColor": "#557a00", "paddingLeft": "0", "paddingRight": "0", "color": "#fff"}, "cancel_button": {"color": "#08439C", "border": "none"}, "submit_button_hover": {"backgroundColor": "#557a00"}, "cancel_button_hover": {"textTransform": "underline", "backgroundColor": "#fff", "textDecoration": "underline"}, "status_bar_fill": {"backgroundColor": "${themePrimary}"}, "paragraph_content": {"color": "${fontColor}"}, "header_item_label": {"color": "${fontColor}"}, "additional_information": {"color": "${fontColor}"}, "locator_title": {"color": "${fontColor}"}, "locator_form_container": {"color": "${fontColor}", "backgroundColor": "#f5f5f5"}, "header_item": {"letterSpacing": "1px"}, "button_hover": {"opacity": "0.8"}}, "custom_text": {"tracking": {"opt_in": {"optin_service_text": "Receive service updates", "optin_marketing_text": "Receive exclusive offers", "opt_in_title": "Get Shipping and Services Updates", "sms_optin_management_terms_and_conditions_text": "if you agree to receive account update via SMS, you will receive important service update such as order status update, return/exchange status update, loyalty program update, issue resolution update, and other non-promotional updates only when applicable. Message and data rates may apply. Text Messages frequency is based on account orders. If you agree to receive exclusive offers via SMS, you will receive about special deals, events and other promotional information. Message and data rates may apply. Text Messages frequency is based on account orders. To cancel updates, please switch off SMS alert option on our Order Status Tracking page, or Text STOP to (844) 527 5371. Our participating carriers include (but are not limited to): AT&T, Sprint PCS, Metro PCS, T-Mobile, U.S. Cellular, Verizon Wireless."}, "return": {"return_description": "Print a pre-paid shipping label and return your item(s) by mail.

If you are returning more than one item and require more than one shipping label, please select the number of labels needed from the drop-down box on the first page.

Please contact us at\u00a0questions@ebags.com\u00a0if you need assistance."}, "message_us": {"message_btn_text": "Contact Us"}}, "return": {"return_by_mail_instruction": ["Print the attached PDF that contains both your 'Return Authorization slip' and \u201cReturn Shipping label\u201d.", "Place the entire Return Authorization slip in your return package.", "Affix the Return Shipping label squarely onto the address side of a flat surface on the package.

a. Cover up any previous delivery address and barcode.
b. Ensure that there are no other tracking labels attached to your package.

", "Take this package to a UPS location. To find your closest UPS location, visit the UPS Drop Off Locator or go to http://www.ups.com and select 'Drop Off'."], "return_by_mail_pdf_instruction": ["Print the attached PDF that contains both your 'Return Authorization slip' and 'Return Shipping label'.", "Place the entire Return Authorization slip in your return package.", "Affix the Return Shipping label squarely onto the address side of a flat surface on the package"], "shipping_cost": {"cost": "TBD", "msg": "A return fee will be deducted from your refund based on product type.

Travel Items are $14.99

Non-Travel items are $9.99

Your final refund amount will be determined after your returned item(s) are received and inspected.

If an item is found to be damaged or incorrect, the return fee will be waived and you will receive a full refund. Please allow up to 14 business days for processing your return.

To view our full return policy, please click here: https://www.ebags.com/help/returnpolicy"}}}}

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